What is the Direct and Network Support Service?

The aim of the service is to provide a comprehensive childminding information and support service from induction through to service development. This service also has a key role to play in the sustainability of childminding services and aims to strengthen the framework of childminding support groups in local communities.

The service involves:

• One-to-one meetings
• Establishment of childminding groups
• Parental support
• Group visits
• Co-ordination of network meetings
• Newsletters
• Good practice publications
• Childcare Information Service liaison
• Provision of Statistical Information
• Training and development information
• Provision of information on childcare issues
• Liaison with local sector representatives
• SCMA Helpline promotion
• SCMA publications and membership promotion

One-to-One Meetings

The SCMA Direct and Network Support Service includes one-to-one meetings with both potential and established childminders using coaching and support publications to assist.

Establishment of Childminding Groups

This service involves establishment of new local childminding groups as needed, with the provision of additional support in the early stages as required.  Records of issues raised at group meetings can be used by local authorities when planning future childcare provision.

Parental Support

Information and guidance to parents about the aspects to consider and benefits of choosing a childminder. Telephone guidance available to parents about contractual queries and information given to them about what constitutes best practice in childminding.

Group Visits

Visits to groups to offer support and up-to-date childminding information are also key factors of the Support Service.

Co-ordination of Network Meetings

All childminders are invited to regular evening meetings where they can network with each other, share good practice and form new relationships with those from out with their normal community environment. Each meeting will have a childcare focus and contribute to improving the quality of childminding.

Newsletters

SCMA’s quarterly newsletter containing both local and national information of interest to childminders keeps childminders up-to-date with anything that may impact upon them.

Good Practice Publications

Advice on the range of childminding related publications designed to promote good practice will be given as part of the Support Service.

Childcare Information Service Liaison

SCMA will provide up-to-date childminding information to the local Childcare Information Service.

Provision of Statistical Information

The Support Service includes the provision of statistical information relating to the number of childminders registering and continuing in service in the local area.

Training and Development Information

SCMA will provide information to childminders on training and qualification requirements and will raise awareness of any Continuing Professional Development opportunities.

Provision of Information on Childcare Issues

The Support Service will also facilitate the provision of up-to-date information on current childcare issues, particularly the National Care Standards, to ensure appropriate information is given to childminders.

Liaison with Local Sector Representatives

SCMA will maintain regular liaison with local representatives of public, voluntary and private sectors.

Promotion of the SCMA Helpline

The Support Service includes promotion of SCMA’s Helpline (open 10 am - 4 pm, Monday – Friday) to deal with any childminding related queries.

Promotion of SCMA Publications and Membership

Promotion of  SCMA publications and membership will also play a role within the Support Service.