Some extra information
 
SCMA HELPLINE: 01786 449063



Terms and Conditions

SCMA Shop and Delivery

Placing your order

Online in the Members’ Zone Shop, 24 hours a day, 7 days a week. By phone or post, Monday to Friday, 8.45 am – 4.00 pm. * If you require further assistance, please contact SCMA on 01786 445377.

Delivery

All orders are sent the next working day by second class post.* Please allow up to 7 working days for delivery. If you have not received your order, please check if the Post Office has your order waiting for collection, otherwise please contact us on 01786 445377.

Clothing orders are sent to the external supplier within one working day of receipt of the order. Clothing orders are dispatched by the external supplier and delivery can take up to three weeks.

*Excludes weekends, bank and public holidays and Christmas and New Year when Head Office is closed.

Payment methods
We accept all major credit/debit cards except American Express.
By cheque: orders will be processed upon receipt of your cheque.
By cash: orders can be paid for in cash at SCMA’s Head Office. Please do not send cash via the post.

Returns and Exchanges to Head Office
Item(s) may be returned for a refund within 21 working days of purchase providing they are in a resaleable condition. Please include details of what you would like to exchange the item(s) for and also include any payment details in the event that there is any price difference. Please also include your SCMA membership number, full name and address details and a contact telephone number along with a note detailing why the item(s) are being returned.

View our cancellation policy and complete our electronic form

Postage and packaging charges for both refunds and exchanges are the responsibility of the customer. If you require further assistance, please contact us on 01786 445377.

Returns to clothing supplier
If for any reason you are unhappy with your clothing order, please call SCMA on 01786 445377. Please have your SCMA membership number ready when you call.

Personalised clothing items are non-refundable unless the item is faulty or of poor quality.


Childminder Search Service

Please note: All childminder profiles published on this website are the responsibility of each individual respective childminder.  SCMA cannot be held responsible for incorrect or misleading information.  SCMA reserves the right to refuse any Childminder Search Service profile from this website.

Childminders operating services in Scotland must be registered with the Care Inspectorate. To verify the status of a childminder in Scotland, visit the Care Inspectorate website at careinspectorate.com.



Childminding Week and Childminding Day 2017 | Terms & Conditions

Childminding Day 2017 is open to all SCMA members and their friends and family, including their minded families, subject to the following conditions.

SCMA members will receive six Childminding Day 2017 tickets inside the spring issue of Childminding magazine.  Members can also request up to a maximum of 36 additional tickets by calling SCMA Head Office on 01786 445377.  Photocopies of Childminding Day tickets will not be accepted.  

Each Childminding Day 2017 ticket will ‘Admit One’ – all adults and children must present a valid Childminding Day 2017 ticket to gain entry to Blair Drummond Safari and Adventure Park at our special discounted rate:

Adult         £11 (normally £16.50)
Child         £8.50 (normally 13.50)
Senior (aged 60+)         £10 (normally £13.50)
Child (under three years) Free

All visitors to Blair Drummond Safari and Adventure Park must pay an entry fee at the main gate. Each person (all adults and children) should present their valid Childminding Day 2017 ticket on Sunday 14 May to receive the special discounted price.

SCMA is your host for Childminding Day in the VIP marquee, featuring free entertainment and activities for Childminding Day 2017 ticketholders only. Ticketholders will have their receipts stamped upon entry to the park, which will permit access to the VIP Marquee.  

All attractions within Blair Drummond Safari and Adventure Park are included with your entry fee, including Safari Drive and Wild Animal Reserves, Chimp Island Boat Trip, Sea Lion Presentations, Bird of Prey Displays, ‘Meet the Keeper’ Talks, Giant Astraglide Slide, Pedal boats, Flying Fox Zip Slide, Pets Farm, Adventure Play Area, BBQ and Picnic Areas.  

Please note: Additional charges apply to Blair Drummond Safari Park’s face-painting and funfair attractions. 

Payment will be taken by Blair Drummond Safari Park staff at the main entrance ticket office. This offer is only valid for Childminding Day 2017 - Sunday 14 May 2017. This offer cannot be purchased online. This offer cannot be used in conjunction with any other offer, discount or promotion. 

On Childminding Day (Sunday 14 May 2017), Blair Drummond Safari Park will be open 10am - 5.30pm (last entry at 4.30pm).

Please be aware that SCMA will be taking photographs/videos at Childminding Day 2017 for promotional and informational material. Please advise SCMA staff (based at the SCMA Childminding Day Marquee) at the event if you have any objections.

Please be familiar with Blair Drummond’s rules and safety procedures before you come to Childminding Day. More information is available at blairdrummond.com.  

Please remember Childminding Day is an outdoor event.  We would ask everyone to come prepared for all weathers and dress appropriately.

Childminding Week 2017 offers and discounts (as listed in the Childminding Week 2017 toolkit) are only available to SCMA members (valid SCMA membership card required) during Childminding Week, 8 - 14 May 2017. These offers cannot be used in conjunction with any other promotion, offer or voucher. Each attraction and venue has their own terms and conditions, applicable to their own individual offers. Venues reserve the right to refuse entry or withdraw the offer at any time.


Halfords 10% In-Store Discount for SCMA Members

- This offer is valid for members of SCMA only, and valid proof of entitlement must be shown i.e. SCMA membership card.
- Not to be used in conjunction with any other voucher offer.
- This voucher is redeemable against any goods or services at participating Halfords stores, and may not be used at halfords.com.
- This voucher is also not accepted at Halfords Autocentres. 
- £1000 maximum spend in a single transaction.
- Voucher is valid until 29 September 2017. 
- These terms and conditions do not affect your statuary rights.
- Voucher issued by Halfords Ltd, B98 ODE. 

 


New SCMA Memberships: cooling-off period

Don’t worry if you change your mind about joining SCMA. Provided that you write to us requesting cancellation of your membership and return your membership pack (in full) to SCMA within 14 working days (beginning on the day after you receive your pack), we will give you a full refund of the price paid for your membership. 

View our cancellation policy and complete our electronic form

Please note that you will be responsible for the cost of returning your membership pack to us.  If you cancel your SCMA membership you will no longer be able to benefit from our insurance cover.

The cooling off period does not apply to renewing members of SCMA.

The Direct Debit Guarantee



This Guarantee is offered by all banks and building societies that accept instruction to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit the Scottish Childminding Association will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request the Scottish Childminding Association to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by the Scottish Childminding Association or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – If you receive a refund you are not entitled to, you must pay it back when the Scottish Childminding Association asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.



SCMA Public Liability Insurance (PLI)

Full information, terms and conditions for SCMA’s Public Liability Insurance (PLI) are available from our ‘Public Liability Insurance’ document from the Membership Dashboard at childminding.org.

Login to the Membership Dashboard

For your own benefit and protection, we recommend that you read these terms carefully. If you have any questions regarding your policy, please contact SCMA Head Office on 01786 445377.