SCMA Shop and Delivery

Placing your order

Shop online 24 hours a day, 7 days a week. By phone or post, Monday to Friday, 8.45 am – 4.00 pm.
*If you require further assistance, please contact SCMA on 01786 445377.

Delivery

All orders are sent the next working day by second class post*. Please allow up to 7 working days for delivery. If you have not received your order, please check if the Post Office has your order waiting for collection, otherwise please contact us on 01786 445377.

Clothing orders are sent to the external supplier within one working day of receipt of the order. Clothing orders are dispatched by the external supplier and delivery can take up to three weeks.

*Excludes weekends, bank and public holidays and Christmas and New Year when Head Office is closed.

Payment methods
We accept all major credit/debit cards except American Express.
By cheque: orders will be processed upon receipt of your cheque.
By cash: orders can be paid for in cash at SCMA’s Head Office. Please do not send cash via the post.

Returns and Exchanges to Head Office
Item(s) may be returned for a refund within 21 working days of purchase providing they are in a resaleable condition. Please include details of what you would like to exchange the item(s) for and also include any payment details in the event that there is any price difference. Please also include your SCMA membership number, full name and address details and a contact telephone number along with a note detailing why the item(s) are being returned.

Postage and packaging charges for both refunds and exchanges are the responsibility of the customer. If you require further assistance, please contact us on 01786 445377.

All SCMA Branded Clothing is non-refundable unless the item is faulty.


Childminder Search Service

Please note: All childminder profiles published on this website are the responsibility of each individual respective childminder.  SCMA cannot be held responsible for incorrect or misleading information.  SCMA reserves the right to refuse any Childminder Search Service profile from this website.

Childminders operating services in Scotland must be registered with the Care Inspectorate. To verify the status of a childminder in Scotland, visit the Care Inspectorate website at careinspectorate.com.



Childminding Week and Childminding Day 2018 | Terms & Conditions

Childminding Day 2018 is open to all SCMA members and their friends and family, including their minded families, subject to the following conditions.

SCMA members will receive six Childminding Day 2018 tickets inside the spring issue of Childminding magazine.  Members can also request up to a maximum of 36 additional tickets by calling SCMA Head Office on 01786 445377.  Photocopies of Childminding Day tickets will not be accepted.  

Each Childminding Day 2018 ticket will ‘Admit One’ – all adults and children must present a valid Childminding Day 2018 ticket to gain entry to Blair Drummond Safari and Adventure Park at our special discounted rate:

Adults £11.50 (normally £17.25)
Children (3-14yrs) £9 (normally £14.25)
Senior Citizens (60+yrs) £10 (normally £14.25)
Children 2yrs and under Free 

All visitors to Blair Drummond Safari and Adventure Park must pay an entry fee at the main gate. Each person (all adults and children) should present their valid Childminding Day 2018 ticket on Sunday 13 May to receive the special discounted price.

SCMA is your host for Childminding Day in the VIP marquee, featuring free entertainment and activities for Childminding Day 2018 ticketholders only.  Ticketholders will have their receipts stamped upon entry to the park, which will permit access to the VIP Marquee.  

If the marquee reaches its capacity (180 people) at any point during the event, access will be restricted to ensure compliance with healthy and safety.

All attractions within Blair Drummond Safari and Adventure Park are included with your entry fee, including Safari Drive and Wild Animal Reserves, Chimp Island Boat Trip, Sea Lion Presentations, Bird of Prey Displays, ‘Meet the Keeper’ Talks, Giant Astraglide Slide, Pedal boats, Flying Fox Zip Slide, Pets Farm, Adventure Play Area, BBQ and Picnic Areas.  

Please note: Additional charges apply to Blair Drummond Safari Park’s face-painting and funfair attractions. 

Please be aware that SCMA will be taking photographs/videos at Childminding Day 2018 for promotional and informational material. Please advise SCMA staff (based at the SCMA Childminding Day Marquee) at the event if you have any objections.

Payment will be taken by Blair Drummond Safari Park staff at the main entrance ticket office. This offer is only valid for Childminding Day 2018 - Sunday 13 May 2018. This offer cannot be purchased online. This offer cannot be used in conjunction with any other offer, discount or promotion. 

On Childminding Day (Sunday 13 May 2018), the SCMA VIP Marquee will be open 10am-4pm and Blair Drummond Safari Park will be open 10am - 5.30pm (last entry at 4.30pm).

Please be familiar with Blair Drummond’s rules and safety procedures before you come to Childminding Day. More information is available at blairdrummond.com.  

Please remember Childminding Day is an outdoor event.  We would ask everyone to come prepared for all weathers and dress appropriately.

 

Halfords 10% In-Store Discount for SCMA Members

- This offer is valid for members of SCMA only, and valid proof of entitlement must be shown i.e. SCMA membership card.
- Not to be used in conjunction with any other voucher offer.
- This voucher is redeemable against any goods or services at participating Halfords stores, and may not be used at halfords.com.
- This voucher is also not accepted at Halfords Autocentres. 
- £1000 maximum spend in a single transaction.
- Voucher is valid until 29 September 2017. 
- These terms and conditions do not affect your statuary rights.
- Voucher issued by Halfords Ltd, B98 ODE. 

 


New SCMA Memberships: cooling-off period

Don’t worry if you change your mind about joining SCMA. Provided that you write to us requesting cancellation of your membership and return your membership pack (in full) to SCMA within 14 working days (beginning on the day after you receive your pack), we will give you a full refund of the price paid for your membership. 

View our cancellation policy and complete our electronic form

Please note that you will be responsible for the cost of returning your membership pack to us.  If you cancel your SCMA membership you will no longer be able to benefit from our insurance cover.

The cooling off period does not apply to renewing members of SCMA.

The Direct Debit Guarantee



This Guarantee is offered by all banks and building societies that accept instruction to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit the Scottish Childminding Association will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request the Scottish Childminding Association to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by the Scottish Childminding Association or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – If you receive a refund you are not entitled to, you must pay it back when the Scottish Childminding Association asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.



SCMA Public Liability Insurance (PLI)

For your own benefit and protection, we recommend that you read these terms carefully. If you have any questions regarding your policy, please contact SCMA Head Office on 01786 445377

By choosing to purchase insurance from SCMA you agree to abide by these terms and conditions. This is our standard client agreement upon which we intend to rely. For your own benefit and protection you should read these terms carefully before agreeing to them. If you do not understand any point please call 01786 445377 and ask for further information before proceeding with your purchase.  If your circumstances change and you are no longer able to adhere to these terms and conditions, you will not be eligible for cover and must inform SCMA immediately by emailing us at information@childminding.org or by telephoning 01786 445377 to discuss the best way forward. 

IMPORTANT NOTICE:

Your insurance is based upon the information you provide to us which is then passed on to the insurance company. You must ensure that all such information is complete and accurate and that any facts which may influence the Insurer’s decision to accept the policy and/or what terms are applied must be disclosed. It is your duty to disclose all material facts. A material fact is one that would influence the decision of the Insurer to cover you (for example something that would impact on your eligibility for insurance cover). If you are in any doubt as to whether a fact is material please disclose it. Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid. By purchasing Public Liability Insurance (including each time you renew your policy), you:

  1. Confirm that you are (or have applied to be) a SCMA member.
  2. That you have discussed any areas of concern with our head office team on 01786 445377 and that you are satisfied that the cover you have purchased is suitable for your particular circumstances.
  3. Confirm you have requested cover from the correct start date to meet your legal requirements.
  4. Make the following declaration as appropriate for your proposed membership type:
    a. I am registered as a childminder with the Care Inspectorate.
    b. Neither I, nor my partner/spouse, have ever been convicted or charged (but not tried only) with a criminal offence arising from injury or threat of injury to any person.
    c. I have had no claims or incidents relating to my childcare practice in the last 5 years*
  5. Confirm that the statements and particulars contained in this declaration are true and that you have not mis-stated or suppressed any material facts.
  6. Agree that this declaration together with any other information supplied by you shall form the basis of any contract of insurance effected on the basis of the information you have provided.
  7. Undertake to notify SCMA of any material change in circumstances or alteration to the facts you have disclosed occurring before your insurance policy is activated.
  8. Acknowledge and understand that:
    a. Insurance sold by SCMA is offered to SCMA members from only one insurer, Royal & Sun Alliance Insurance plc (the Insurer).
    b. SCMA is acting on your behalf and not as an agent of the Insurer.
    c. The insurance contract is governed by English law and is subject to the jurisdiction of courts in England & Wales.
    d. SCMA is permitted to undertake mediation with respect to non-investment insurance policies in line with the permissions granted by our regulator. Whilst we have permission to provide advice, unless stated in writing that we are doing so, we will not be offering advice, and it will be up to you to decide whether the insurance cover we are offering meets your particular needs. You can check the permissions we possess by contacting our regulator, the Financial Conduct Authority whose contact details are available at www.fca.org.uk.
    e. Prior to your premium being forwarded to the Insurer, and for your protection, we hold your money as an agent of the Insurer (so your policy is treated as being paid for).
    f. We may operate block insurance arrangements in order to provide competitive terms. This is where we place all insurances of a certain type with one insurer who can provide particularly competitive terms for all our customers. On occasions it will be necessary for us to transfer such blocks from one insurer to another where this is beneficial for our clients.  By becoming a SCMA member you give us your consent for us to operate in the ways described in this document and provide your prior request for us to operate and transfer block insurance arrangements where necessary;
     g. you may contact us to request details as to how your purchase of this insurance policy will help SCMA continue to provide member benefits and support for our childcare members.
  9. Employers liability covers staff that are employees. You will need to phone every time you join or renew to activate this cover. 
  10. Jelf Insurance Services is appointed by SCMA to be the Insurance Intermediary for SCMA members. SCMA is authorised to collect Insurance premiums on behalf of Jelf and these monies are held by SCMA and transferred regularly to the Insurer. Prior to inception and Renewal you have the right to ask about any commissions paid.

* If you have made a claim under a Public Liability or Professional Indemnity insurance policy or been the subject of a complaint by a parent/guardian/local authority or subject to a regulatory investigation or similar incident in the last 5 years, please contact us on 01786 445377 to discuss.

Handling of Complaints relating to Insurance Sales

SCMA and Royal & Sun Alliance Insurance plc aim to provide you with a first-class service. If we have not delivered the service that you expect or you are concerned with the service provided, we would like the opportunity to put things right.  

If you have a complaint about your public liability insurance or employers' liability insurance, please contact SCMA to raise your concerns and we will seek to resolve these as soon as possible.

If SCMA believes that it cannot resolve your complaint without the involvement of Royal & Sun Alliance Insurance plc or there is any query relating to the complaint, SCMA will pass your complaint to their nominated contact at Royal & Sun Alliance plc within 24 hours. The complaints procedure of Royal & Sun Alliance insurance plc will then apply.  This is available upon request.

If your complaint is against Royal & Sun Alliance Insurance plc alone or you are not satisfied with the way in which SCMA has dealt with your complaint, you may write to the Customer Relations Office at Royal & Sun Alliance Insurance plc:  

RSA
Bowling Mill
Dean Clough Industrial Park
Halifax HX3 5WA
Tel: 0800 1076160  Fax: 01422 325146
E-mail: crt.halifax@uk.rsagroup.com

A separate investigation will then be carried out in an attempt to resolve your complaint and a final response issued. However, if resolution is not possible they will issue a response within eight weeks of your original complaint

Additional Rights

If you are still not satisfied, SCMA and Royal & Sun Alliance Insurance plc are subject to an arbitration service by the Financial Ombudsman Service and you may be able to refer your complaint to them.  You can contact them at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Tel: 0800 023 4567 or 0300 123 9 123
Web: http://www.financial-ombudsman.org.uk/
Email: complaint.info@financial-ombudsman.org.uk

Your rights as a customer to take legal action remain unaffected by the existence or use of any complaints procedures referred to in this document.  However the Financial Ombudsman Service will not adjudicate on any case where litigation has commenced.

We are also covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting http://www.fscs.org.uk/ or by writing to the Financial Services Compensation Scheme at 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU.

SCMA is an appointed representative of Professional Association for Childcare and Early Years which is authorised and regulated by the Financial Conduct Authority (FCA). Registered at 7 Melville Terrace, Stirling, FK8 2ND. Underwritten by Royal & Sun Alliance Insurance plc. (No. 93792) at St Mark's Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA).